Benefits Provider: Manulife
Manulife benefits booklets
Getting started
- Step-by-step instructions on How to Set Up Your Manulife ID
- Learn how to submit your claims online and get them processed quickly.
- Download the Manulife Mobile app and manage your benefits account right from your smart device.
Claim submission
Log in to your Plan Member Secure Site to submit claims online. You can also download the Manulife Mobile app to your smartphone for quick and convenient claim submission. This app also provides a digital copy of your benefits card which can be used to show your treatment provider/pharmacist.
Claims must be submitted to Manulife within 12 months following the date the service was performed.
If your employment ends at VIU, your claim must be submitted to Manulife within 90 days of termination of benefits.
Health Care Providers can submit your claims to Manulife right from their office.
Out-of-province and out-of-country coverage
If you need to make a claim for a medical issue while you were outside of BC or Canada, please submit your claim first to MSP and then to Manulife:
- MSP Out-of-Country Claim form see Leaving BC Temporarily Information Sheet
- Manulife Out of Province / Out of Canada Claim form
Manulife’s travel insurance benefits will cover medically stable conditions when travelling. This means, you must be deemed medically stable 90 days prior to departure. The Emergency Travel Assistance brochure supplies more information about the definition of medically stable and what’s covered when you are travelling. Review your Manulife booklet for full coverage.
If you have further questions, please contact the Manulife Benefits HelpLine at 1.800.575.2200.
Benefit premiums while on leave
If you are taking a leave and have received a memo from HR in which you have the option of keeping your extended health and dental plan active for the duration of your leave, you may need to pay the monthly premiums for these benefits. Please let the Benefits Coordinator know as soon as you are able about your decision of keeping your extended health and dental benefits active or dropping these benefits during your leave (and have no coverage). Here is the current cost breakdown per jurisdiction/per coverage for this year. Note that these rates change every April 1.
Earn Aeroplan points with your Manulife mobile app
Manulife Mobile App - Tap into better health
If you are covered under our extended health and dental plan, you will be able to earn points for health and benefits-related activities, all while managing your overall wellbeing. By engaging in challenges (either team or individual based), you will have the opportunity to earn points for:
- completing healthy initiatives, like exercise, mindfulness practices and more
- complete educational courses and helpful benefits tips and tricks, like downloading your digital benefit card.
Who to contact?
Contact Benefits@viu.ca instead of Manulife for the following benefits changes:
- Coordination of benefits (if you are covered under more than one plan)
- Adding/removing/updating dependents
- Overage dependent changes (dependents turning 21 or 25)
- General inquiries
For any other inquiries, call the Manulife Benefits HelpLine at 1.800.575.2200. Be sure to have your Plan Contract Number (83719) and your Certificate Number available (this information is available on your benefits card).