Stationery

Stationery is ordered online Staples Business Advantage.

Arshad Ashraf is the key Procurement contact for Staples Business Advantage. To be set up to order online, an email to procurementservices@viu.ca is required from an individual authorized to sign with the cost centre(s) you need access to, advising the specific individual(s) to be set up.

Area administrators have a Staples Business Advantage catalogue. Online prices are current and include our contracted discounts. Some items are restricted: furniture, computer hardware and software, products requiring MSDS, food & beverage, or items restricted due to ergonomic and safety issues.

If you attempt to order a restricted item, your order will be forwarded to  Procurement and Contract Services for authorization. Arshad will contact you to confirm details of your requirements and advise as to the required next steps to obtain the restricted goods.

Helpful Hints

  • Goods ordered before 4 pm will be delivered to your department the next business day.
  • Minimum order $50, otherwise a $5 surcharge will be applied to the order.

Staples Business Advantage Return Procedure

The new Staples Business Advantage online return program will allow you to notify of a short shipment or return an unwanted or damaged/defective item.

    • Go to the  Staples Business Advantage website and login.
    • If you have access to multiple Cost Centres ensure you are logged into the correct Cost Centre
    • Have your invoice number and Ship To account number ready
    • In the blue toolbar near the top of the page click on Orders
    • In the grey toolbar below the top green toolbar click on Returns.
    • Select an option from the Returns Menu.

Return

    • Enter Invoice number and Invoice Date.
    • Enter Qty and Product #.
    • Choose a reason for return.
    • Tick box if you would like Customer Care to contact you regarding the return and select which method of contact.
    • Enter comments if needed.

Damaged/Defective

    • Same as above but select Damaged as Reason for Return.

Missing Items

    • For Missing items contact Customer Care via one of the following methods:
    • Have your invoice number and Ship To account number ready.
    • Have the Eway item # and qty of the missing items ready.

Used Toner Returns

    • For one or two used toners simply give to courier driver. No pre-notification needed.
    • For 5 or more used toners:
      • In the blue toolbar near the top of the page click on Orders
      • In the grey toolbar below the top green toolbar click on Returns
      • Select an option from the Returns Menu. Select Empty Toners/Inkjet Cartridges
      • In Comments Section 5  simply state how many used toners you have for return

For assistance, please contact Procurement and Contract Services at ProcurementServices@viu.ca